FAQs

Pre-Order Policy

Q: What is a pre-order?

A pre-order is an order you can make for a new item before it is in stock and available for delivery.

 

Q: Why should I pre-order an item?

By placing a pre-order with NANCo, you will have first priority from our shipment. Barring any manufacturing mishaps/shortages/acts of god, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as we receive stock.

 

Q: Do you require prepayment for a preorder item?

Yes, all pre-orders are charged immediately. This will lock your order in and you will have top priority.

 

Q: What if I order multiple items, both in stock and pre-order?

Orders do not ship until EVERYTHING is in stock. If you placed an order with multiple pre-orders at various dates, please note that it will not ship until the last item is in stock. If you want items to ship as soon as they come in, please consider separating your orders.

 

Q: What if I want to group pre-orders based on the release date?

That is fine. However, please realize that all release dates are estimates. We can not guarantee dates as it depends on the manufacturer. Again, all items will not ship until everything is in stock from your order.

 

Q: Are the availability dates accurate?

Unfortunately, these are just estimates given to us by the manufacturer. Many times, there may be delays with production or delays with customs. Please note there are many factors which may delay its release.

 

Q: Am I guaranteed to get an item in the promised shipping period or availability date?

No! Generally, the estimated arrival date is accurate. However, it’s not uncommon for manufacturers to miss dates of delivery. You can always check the product item page for the most up to date information on availability.

 

Q: What if I placed a combined order and one items release is delayed?

If an item is delayed beyond a month, please email us and we will try to accommodate you.

 

Q: What if I want to cancel a pre-order from your site?

Unfortunately, we can not cancel a pre-order. A pre-order locks you in and guarantees your shipment. Please do not order until you are 100% sure you want the item.

 

Q: How long will it take you to ship out my pre-order once it’s received in your warehouse?

Most pre-orders are shipped immediately as soon as we receive. We know you want your item so we do everything in our power to ship it out as quickly as possible.